Forward message action
Forward the received message to other recipients.
Forwards the triggering message to one or more recipients, optionally with a plain-text comment. There is no Cc, Bcc, HTML body, or variable substitution — this maps to the same forward behavior as the Forward action in Admin’s rule editor, not the more flexible sendMessage.
{
"type": "forwardMessage",
"name": "Forward to underwriting team",
"value": {
"toAddresses": [
{ "emailAddress": { "address": "agent1@acme.com", "name": "Agent 1" } },
{ "emailAddress": { "address": "agent2@acme.com", "name": "Agent 2" } }
],
"comment": "Please review for coverage eligibility."
}
}Action object
type"forwardMessage"Always "forwardMessage".
name?stringOptional label for diagnostics.
valueobjectSee below.
value
toAddressesAddress[]Recipients to forward to. Each entry is { emailAddress: { address, name } } — same shape as the addresses in the webhook request payload. There is no ccAddresses or bccAddresses for forward actions.
comment?stringOptional plain-text note prepended to the body of the forwarded message — it appears above the original message contents in the recipient’s inbox. No HTML, no variable substitution.
Address
{ "emailAddress": { "address": "agent@acme.com", "name": "Agent Name" } }Limitations
- Plain text only. The
commentis treated as plain text. - No variables. Variable placeholders are not substituted in the comment.
- No Cc or Bcc. All recipients go in
toAddresses. If you need Cc or Bcc, usesendMessagewith the original message inlined into the body.